FAQ

How long does shipping take?

Canada- 3-5 business days

USA- 4-7 business days

Other International countries- 6-10 business days

 

 

How does the free shipping over $35 for Canada and USA work?

The free shipping option will appear at the checkout based on your billing information. Customers located in Canada will be given the free shipping option to select at the checkout when their order exceeds CAD $35.

Customers located in the USA will be given the free shipping option to select at the checkout when their order exceeds USD $35

What is your refund policy

Orders that have not been shipped can be refunded the full amount. 

Once an order is shipped the item cannot be refunded because it is a food product and we do not accept returns.

Do you wholesale your products

Yes, contact us at @[email protected] for more information

 

 

I subcribed to the newsletters but i havent recieved the welcome email

For Gmail users check the promotions tab in your email.

For other email users check the junk mail folder and mark the email as regular mail

 

 

 

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Hi Steepster!
Our Fellow Tea Lover

Thanks for checking us out
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